Refund Policy

REFUND AND RETURNS POLICY

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your
purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your
item must be unused and in the same condition that you received it. It must also be in
the original packaging. Several types of goods are exempt from being returned.
Perishable goods cannot be returned. To complete your return, we require a receipt or
proof of purchase, as well as a “Return of Merchandise Authorization Number, AKA
RMA #, attached to the order. The RMA# can be achieved by calling our Customer
Service Department at #833-842-3748, during standard business hours. Please do not
send your purchase back to the manufacturer WITHOUT this RMA# Procedure, as it will
NOT be accepted. There are certain situations where only partial refunds are granted.

Return of Merchandise Authorization Number (RMA#) Required Policy:

Paradise Customers’ wishing to return purchased items to Paradise Products for any
reason are required to contact Paradise Customer Service @ #833-842-3748 and
request a Paradise RMA number before returning ANY Paradise item. The RMA
number is used to ensure proper tracking of the purchased item (s) and must be clearly
shown on the outside of the shipping container(s). Paradise Returns not accompanied
by an RMA will be refused by Paradise Products and eliminated, with not refund.
Returned items must be packaged properly (similar to original Paradise packaging).
Items returned to Paradise and determined by Paradise must to be unused and in the
same condition that it was received in order to be reimbursed. Customer must contact
Paradise Customer Support to get the RMA# within thirty (30) days of purchase and
sent back within thirty (30) days of RMA#issuance. If, after thirty (30) days, the Paradise
items have not been returned to Paradise, the RMA# expires and return of items is no
longer authorized.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@unlockparadise.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@unlockparadise.com and they will instruct you where to send your items.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, contact us at support@unlockparadise.com and our team will instruct you where to mail your products. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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