Shipping
Shop cannabis worry-free at Paradise. We ensure your cannabis products are packaged discreetly and safely, with odor-proof plain white packaging.
We ship our cannabis products in protective, discreet packaging within 48-72 hours of an order. Our packing practices are designed to prevent people from seeing or smelling the contents of any order without fully opening it.
How Paradise Packages Cannabis Products
Paradise products arrive from our growing operation in Greensboro, North Carolina and then is processed inside of our fulfillment warehouse by our quality control team.
We ship every Paradise product inside of a white poly bubble mailer.
If needed (size of order), we will place the product inside of a box, and then wrap with a poly bubble mailer..
From there, we send out the order with one of our reputable and trusted shipping partners.
Carriers We Use:
– USPS
– UPS
Paradise’s Worry-Free Guarantee
We understand the uncertainty of buying cannabis products online.
Our Worry-Free Guarantee ensures that if you are unsatisfied with a product, you can return it for store credit to try something else.
Requirements
First-Time Purchase: Must be the first time purchasing the specific product from our online store.
Product Condition: The returned product must be at least half full.
Time Frame: Order must be within 14 days of delivery.
Exclusions: Sale items, packs, and bundles do not qualify. THCA Flower only applies to one 3.5g Flower product.
Process
Submission: Email us at support@unlockparadise.com with your request and explain how it meets the Worry-Free Guarantee requirements.
Shipping: Upon approval, you will receive a return label via email.
Return and Store Credit: Use the provided return label to ship the item back to us. Once we receive and verify the condition of the returned item meets our requirements, we will email you a store credit code that can be used on our website.
*Our Worry-Free Guarantee does not offer cash back.*
Shipping Policy
Order Processing
Processing Time: Please allow up to 2 business days for your order to be processed before shipment.
Business Days: Our business days are Monday through Friday, excluding public holidays.
Shipping Methods
Economy Shipping: Our economy shipping method is USPS Ground Advantage, with delivery typically taking 7-12 business days. While USPS is reliable, occasional errors or delays may occur.
Priority Shipping: We offer Priority USPS Shipping, with expected delivery within 5-8 business days from the shipment date.
Shipping Notifications
Email Updates: By providing your email address and/or cell phone number, you authorize Paradise to send shipping confirmation and updates about your order.
Tracking Information: Once your order has shipped, you will receive an email with tracking information to monitor your shipment’s progress.
Address Accuracy
Correct Address: Ensure that your shipping address is accurate and complete. Address changes can only be made before the shipping team has processed your order.
Responsibility: Paradise is not liable for orders once they have been marked as delivered by the carrier.
Delivery and Liability
Carrier Responsibility: Once the package has been picked up by USPS, it is the carrier’s responsibility to deliver the package. Use the tracking number provided for details about your shipment and proof of delivery.
Delivery Issues: If an order is marked as delivered but you have not received it, please contact the carrier directly.
Shipping Restrictions
Weekend and Holiday Shipping: Packages are not shipped on weekends or holidays. Orders placed during these times may experience delays.
International Shipping: Currently, Paradise does not ship internationally.
Lost Item Policy
What we cover:
- Items lost in transit
An item is considered “lost” if it is never reported as “delivered,” and if 10 business days have passed since the last tracking status update. A claim must be filed within 15 days of the last tracking update.
What we don’t cover:
Invalid address input by the customer: If an address was incorrectly inputted when the order was placed, we are not responsible.
Packages marked as delivered: Once a package is marked as delivered by the carrier, we are not responsible for the package.
Damaged Item Policies
Paradise will consider a package damaged if the product is unusable. As part of the claims process, we do require that you provide photo evidence of the damaged package.
Photo evidence of the item(s)/package must be submitted for our review and is subject to approval or denial depending on circumstances.
For any questions regarding our Shipping, Shipping Insurance, Return, or Worry-Free policies, please email us at support@unlockparadise.com.
Thank you for choosing Paradise and we appreciate your business!